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Policies

Terms & Conditions

Please read our homestay's legal policies and terms carefully to ensure a transparent, safe, and pleasant stay with us.

Effective Date: July 13, 2026

1. Acceptance

By using our website or making a booking, you agree to these Terms & Conditions.

2. Bookings

Bookings may be made directly through our website or phone.

3. Payments

Advance payment may be required to confirm a reservation. The remaining balance may be payable at check-in unless agreed otherwise.

4. Check-in & Check-out

Guests must comply with the check-in and check-out timings communicated during booking.

5. Identity Verification

Every guest must provide valid government-issued identification as required by Indian law.

6. Cancellations & Refunds

Cancellation and refund eligibility depends on the booking source and the applicable cancellation policy shared during booking.

7. Occupancy

Only the registered number of guests may stay in the booked accommodation unless prior approval has been obtained.

8. Meals

Meals are prepared fresh in our family kitchen. Availability may depend on prior notice and seasonal ingredients.

9. Campsite

Guests using the campsite must follow all safety instructions. Campfires are subject to weather conditions and local regulations.

10. River & Outdoor Safety

Guests are responsible for their own safety near rivers, trails and outdoor areas. Children must remain under adult supervision.

11. Property Care

Guests are expected to respect the property, surrounding village and local environment. Charges may apply for intentional damage.

12. Smoking & Alcohol

River View Homestay Mukteshwar is committed to providing a clean, peaceful, and family-friendly environment.

• Smoking is strictly prohibited in all indoor areas, rooms, common spaces, and outdoor areas of the property.
• Consumption of alcohol is not permitted anywhere on the property, including the campsite, gardens, parking area, and other open spaces.
• Guests are expected to respect this policy and the peaceful atmosphere of the homestay.

Management reserves the right to refuse service, ask guests to leave the property without a refund, or recover any damages resulting from violation of this policy.

13. Quiet Hours

Please respect other guests and the local community by maintaining reasonable noise levels, particularly during the night.

14. Pets

Pet stays are subject to prior approval.

15. Liability

While we take reasonable care to provide a safe environment, guests remain responsible for their personal belongings and activities during their stay.

16. Force Majeure

We are not liable for delays or cancellations caused by events beyond our reasonable control, including natural disasters, road closures or government restrictions.

17. Website Content

Website content, images and branding belong to River View Homestay Mukteshwar unless otherwise stated.

18. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in Uttarakhand.

19. Contact Information

River View Homestay Mukteshwar
Pangrari, Mukteshwar, Nainital, Uttarakhand
Email: legal@riverviewhomestaymukteshwar.in
Phone: +91 73510 04637, +91 96279 44998